Welcome to the ID Networks Support page.

To open a new support case, please use one of the following methods:

1. Login to our Help Desk System (on the right) and select a New Support Case.
   
   
2. Send an email to the address below that corresponds to your specific product (please include a description of the issue):
   
   
   • CAD support: CADsupport@idnetworks.com
   • MOBILE support: MOBILEsupport@idnetworks.com
   • RMS support: RMSsupport@idnetworks.com
     
   • LIVESCAN support: LIVESCANsupport@idnetworks.com
   • IMAGENET support: IMAGENETsupport@idnetworks.com
     
   • FPA support: FPAsupport@idnetworks.com
     
   • JMS support: JMSsupport@idnetworks.com
   • IJIS support: IJISsupport@idnetworks.com
   • For all other support requests: support@idnetworks.com
     
     
3. Contact us via telephone @ 800-982-0751 (available 8:30am- 5:00pm EDT)

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